Payment
FAQ:
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Q.
How can I contact you?
A. Click on the Contacts button
in the main menu
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Q.
What type of payments you accept?
A. We accept VISA/Master Card
paypal payments online bank transfer and T.T.
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Q.
I sent payment by PayPal.com but I am not sure if payment has gone
through or not.
A. The easiest way to find out if
a payment has been sent by PayPal.com is to log into your
PayPal.com account and click on the History tab. The History
section will show you all the payments you have successfully
sent.
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Shipping
FAQ:
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Q.
How much is shipping and what shipping options are available?
A. We use DHL to ship our
packages. Our standard shipping rate is $29 for first 500 Grams.
items and for same shipment if you give us order more then 500
Grams. then you have to pay us only $20 each 500 Grams , 3rd to
4 day options are available for additional fees.
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Q.
If I send the payment today, how fast can you ship?
A. Majority of the items are in
stock and orders are processed within 5 to 7 business days. We ship
Monday thru Friday - our shipping department is closed over the
weekends and on holidays.
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Q.
Can you do expedited delivery?
A. We have DHL 3rd
day options at the checkout.
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Q.
How long does it take to receive my item?
A. Standard shipping takes 3 to 6
business days after we ship the order
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Q.
Does the shipping rate include insurance?
A. Yes the shipping rate includes
insurance and the package will be insured.
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Q.
Is a gift box included?
A. Yes, each product is packed in
our Signature Gift box, If you place order with Gift box then
otherwise we ship each product is packed in
our secure zipped plastic bag.
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Product
FAQ:
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Q.
Are the items you are selling brand new?
A. We only sell brand new items.
We do not sell used jewelry
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Q.
I am confused what type of diamond to buy; can you explain to me
the various diamond grades?
A. Diamond grading is an in depth
field and it is not possible for us to explain in detail. Your
best source for detail information is www.EGLUSA.com or
www.GIA.edu. In brief, a diamond price will depend on the 4C’s.
Carat: This refers to the size of the diamond. The bigger the
diamond, the more expensive it is.
Color: This refer to the color of the diamond and it is graded
from letters D through Z. D is Colorless and as you move down
the scale yellow or brown color hues become prominent.
Clarity: This refers to the inclusions inside a diamond.
Inclusions can be white feathers, white crystals, carbon
pinpoints as well as large carbon deposits. Clarity is graded as
follows: Internally Flawless, VVS1, VVS2, VS1, VS2, SI1, SI2,
SI3 (GIA does not recognize SI3 grade but it is widely used in
the trade), I1, I2 and I3. Generally speaking SI2 and higher
grades are considered eye clean, which means an average person
cannot see any inclusions with a naked eye. In SI3 and lower
grades you can see the inclusions with your naked eye. I3 is the
lowest possible grade given to a diamond, so technically
speaking any diamond will qualify for I3 grade.
Cut: This refers to the proportion of a diamond. Cut proportions
are important when buying expensive diamonds and less important
when considering lower grade diamonds.
In short, what type of diamond to buy will largely depend on
your budget. Some people want to buy a large diamond and do not
care about color or clarity, while some prefer a smaller diamond
but with better color and clarity, while some others prefer
color over clarity.
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Q.
How are the diamonds or jewelry you selling differ in quality and
price from a local jewelry store?
A. On an average you can be
assured that the jewelry we are selling is priced at least
50-70% less then what you will pay at a jewelry store. Jewelry
stores have high overheads and hence high markups. Pieces that
typically sell for $1000 at a jewelry store can be purchased
from us for $250 to $500. On no reserve auctions many times you
can get a piece of jewelry below our manufacturing cost. Being a
manufacturer does not mean that we do not have any product cost.
DeBeers holds the monopoly over diamonds and 60-70% of diamonds
in the market are sold through DeBeers subsidiary Diamond
Trading Corporation. The advantage we have is that we are
selling directly to you and we do not have high overheads. In
summary you can get deals from us, but your expectations have to
be reasonable. Some customers want to spend $500 for a 1.00
carat diamond and expect it to be eye clean and clear. This is
simply not possible, we cannot give you a $5000 diamond for
$500. Our advice to you before buying any item from us is to do
some homework by visiting your local jewelry stores, and this
way you know what to expect and will not be disappointed.
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Q.
How do you grade your diamonds and will my local jeweler give the
same grades?
A. Our diamonds are graded by a
GIA graduate gemologist using standard tools such as master
color stones and high power microscope. Diamond grading is not
an exact science. Human judgment plays an important role in
grading a diamond. To complicate matters further, no two
diamonds are alike. They may have the same type of flaws but
differ widely in how they appear to a naked eye. Hence, diamond
grading is an opinion. Even the two most recognized gemological
laboratory in the world GIA and EGL have a difference of
opinion. Considering these factors there will always be a 1-2
grade opinion difference. The most important factor to consider
is the honesty of a jewelry store. If you take a piece of
jewelry from us and show it to a jewelry store, there is always
a chance that the jeweler will be bias because they are
interested in selling their own jewelry. 90% of jewelry stores
have salespeople selling jewelry who do not know anything about
diamonds and their sole interest is to sell you their piece and
will say anything to downgrade a piece bought from someone else
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Q.
Do all diamonds have flaws?
A. All real diamonds will have
flaws. Diamonds are natural and the flaws they contain are also
natural. Based on the number and type of inclusions diamond are
graded. Generally speaking any diamond that is graded SI3
clarity and lower will have eye visible flaws. Flaws can be
white crystals as well as black carbon inclusions. If you are
looking for a diamond where you cannot see any eye visible flaws
then you should consider getting a diamond that is at least SI2
clarity. The same holds true with the color of the diamond.
Color grades D through H are generally considered colorless and
as you go down the scale yellow or brown hues will become more
prominent. Once again we advice you to get familiarize yourself
with diamond grading so you know what to expect. For example if
you are looking for an eye clean diamond and you get a I1
clarity diamond then for a sure such a diamond will not suit
your need.
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Q.
What is the appraisal value and how do you determine that amount?
A. It is important to know the
different values associated with a piece of jewelry.
Manufacturing Cost: This is our cost to make the item. Wholesale
Price: This is the price that we would sell to a jewelry store
or a wholesaler (typically 5-30% over manufacturing cost) Retail
Price (retail replacement value): This is the price that a
jewelry store will sell the item to you (typically 50-400% over
wholesale price) Appraised Value: This is done for insurance
purposes and is usually 3 to 5 times the retail price. The logic
is that in case you lose the piece then at least you can replace
it within the appraised value. Also insurance companies do not
give out full appraised values. To determine the appraised
value, we would determine the retail price and multiply it by 3
to 5.
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Q.
Do you offer ring sizing?
A. Sorry we do not offer ring
sizing and we recommend ring sizing be done by a local jeweler.
This way if any adjustments are needed they can do it right away
without you having to ship the item back to us. Also if we were
to size the ring and send it to you then the item becomes
non-returnable because in order to take an item back the item
has to be in its original condition. Generally speaking any ring
can be safely sized up or down 2 sizes. However, many styles of
ring (such as eternity bands) are not sizeable or difficult
(invisible set) to size. Also sizing a silver ring may not be
cost effective, so please consult your local jeweler about ring
sizing.
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Q.
I am skeptical of buying jewelry online. What assurances you can
give me?
A. We have been in the jewelry
industry for more then 50 years, and besides our site we are the
leading seller of jewelry on ebay, under the seller name of
GlobalJewels1, our feedback record speaks for itself about the
quality and the service we provide to our customers, plus we
offer a full money back guarantee (see our return policy below
for details).
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Q.
Are you selling real jewelry?
A. All our jewelry are real and
genuine. We do not sell fake or lab created gemstones. Our gems
stones are not treated or enhanced in any way.
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Q.
Why are your prices so low in comparison to retail stores?
A. We are a jewelry manufacturing
company, and the prices we offer are the price that we would
normally sell to other wholesalers or jewelry stores. A typical
jewelry distribution channel involves 4 to 5 middlemen
representing 300 to 400% in added cost, so buying directly from
us saves you the retailers markup.
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Return
Policy:
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Q.
What is your return policy?
A. We appreciate your business and
we want you to be satisfied with your purchase. If for any
reason you are not satisfied you can send it back for a full
refund of the purchase price. The following conditions apply for
a full refund:
1. The returned item must be in our possession within 10 days of
the date you received it.
2. Returned items must be in the original condition, not worn or
altered and should be returned with all original documents.
3. The Security Tag found on some of our items has to be intact.
4. Abuse of our return policy will not be tolerated. We reserve
the right to refuse full refund for excessive returns by a
customer.
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International
Customer Policy:
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Q.
Do you ship to other countries
A. Yes we do ship to other
countries. i.e. we do ship world wide.
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